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JURNAL BISNIS DAN AKUNTANSI
Vol. 11, No. 2, Agustus 2009, 121 - 128
ISSN: 1410-9875

PENGARUH SIGNAL DAN TRUST IN
CAPABILITY OR COMPETENCE DIMENSION

TERHADAP TRUST IN INTENTIONS AND
VALUE DIMENSIONS
PADA
NOKIA SALES DAN CARE CENTER

 VITA BRILIANA
STIE Trisakti
vita@stietrisakti.ac.id

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Official URL: http://www.tsm.ac.id/JBA/JBA11.2Agustus2009/4_artikel_JBA11.2Agustus2009.pdf

ABSTRACT:

The main purpose of the research is to examine the influence of signal, and trust in capability or competence dimension on trust in intentions and value dimensions. Data was collected using survey questionnaire distribution to 100 respondents. The respondent of the research is people who services their handphone. Data were analyzed using multiple regression analysis. The result showed that there is significant influence of signal, trust in capability or competence dimension on trust in intentions and value dimensions.

Keywords: Signal, trust in capability or competence dimension, trust in intentions and value dimensions.
 
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